Orant Neon Shop Policies

Welcome to Orant Neon! We're delighted to have you as our valued customer. Please take a moment to review our shop policies to ensure a smooth and enjoyable shopping experience.

1. Payment:

We accept payments through various secure methods, including credit/debit cards, PayPal, Venmo, and Shopify Pay (You can pay in bi-weekly installments at no interest).

2. Shipping:

All orders are processed and ready to be shipped within 5-7 business days upon receipt of payment. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. Returns & Exchanges:

We take great pride in the quality of our products and aim for your complete satisfaction.

Returns and exchanges are accepted for non-personalized items within 7 days of delivery. Please get in touch with us for return/exchange instructions.

Returns and exchanges are not accepted for personalized products, as they are crafted specifically for you.

4. Cancellations:

Orders can be canceled within 1 hour of purchase. Please get in touch with us promptly if you wish to cancel your order.

5. Damaged or Defective Items:

We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team contact our Customer Service Team by email: support@orantneon.com with the subject 'Missing Item,' 'Wrong Item,' or 'Damaged / Expired Item.'

Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number

Please do not dispose of or throw away any items you're writing about! OrantNeon may arrange to collect the product.

6. Custom Orders:

We love creating custom pieces! Contact us here to discuss your unique ideas; we'll happily work with you to bring them to life.

7. Feedback:

Your feedback is important to us! If you have any questions, concerns, or suggestions, please don't hesitate to get in touch. We appreciate your input.

8. Privacy & Security:

We respect your privacy and protect your personal information. Our website uses secure encryption to safeguard your data.

Thank you for choosing Orant Neon for your neon art and decor needs. We're here to provide you with high-quality products and excellent customer service. If you have any further questions or need assistance, please get in touch with us.

Happy shopping!

The Orant Neon Team