PAYMENT

What kind of payment method may I use at https://orantneon.com?

We accept payments through various secure methods, including credit/debit cards, PayPal, Venmo, and Shopify Pay (You can pay in bi-weekly installments at no interest).

What if my payment has failed?

There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team via email: support@orantneon.com with subject 'Fail Payment' and provide your details and/or screenshot of trouble (if can).

ORDER

Where is my order confirmation number?
An order confirmation number is only generated for online orders - once you've successfully placed your order online, you will receive an email containing the details of your order.

Did not receive your Order Confirmation?
Let us help you! Contact our Customer Service Team via email: support@orantneon.com with subject 'Order Checking'

Why does my order status show 'Payment Pending'?

Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn't get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: support@orantneon.com with subject 'Payment Pending' and we'll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: support@orantneon.com with the subject 'Order Whereabouts' as the concern.

Can I make changes to or cancel my order once it's been placed?

Unfortunately, once you successfully make an order, we're not able to make any further changes like shipping method upgrades or changes in quantities for your beauty haul. As OrantNeon is not liable for replacements or refunds for parcels that have been delivered to the incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!

For further inquiries, please contact our Customer Service Team via email: support@orantneon.com with the subject ‘Order Support’

DELIVERY

How can I track my order?

You will receive a Shipment Confirmation email once your order contains your tracking number(s). The tracking number will be active within 24 hours.
You can track your order here.

My order is Preparing to Ship/ In Transit, what does that mean?

Hang tight! Your order has been packed and has left OrantNeon 's warehouse! At this stage, you'll receive an email update from us that will contain a Tracking Number for your parcel. Please give us about 72 hours for your tracking to be live.

What are your delivery options and how long is shipping?

All orders are processed and ready to be shipped within 5-7 business days upon receipt of payment. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Delivery delays can occasionally occur. Please bear in mind that as we progress through the tough times of COVID-19, some delays may occur due to understaffing in the manufacturing facility and understaffing related to the shipping couriers, based in your country. 

Why is there a delay in delivery?

Due to a high volume of orders and the precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into How can I track my order? to check the status of your order.

Customs, Duties and Taxes

Orant Neon is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We will do our best to mediate these issues and not surprise you with any unnecessary added costs.