FAQs

The approximate time to manufacture each sign is between 5-7 business days from when the order is confirmed. Please allow an additional 2-3 business days for Glass Neon signs.

We standard ship worldwide which takes an additional 3-5 business days from manufacturing completion. The total order time from when you place your order to receive your sign is 12-15 business days, for express shipping, the total time is 10-12 business days.

If you wish to check the status of your order, please follow the link below and enter your order reference number or tracking info. We will also keep you updated by email as to the status of your order at every stage of the process.

TRACK YOUR PACKAGE

If it has been more than 10 business days since your sign was shipped and you still haven’t received it, please contact our support team at support@orantneon.com or call us toll free at +1 (318) 595-4241 and we will be happy to assist you in tracking down your order and making sure it arrives to you safe and sound.

Our LED Neon is available in 8/9/10mm thickness, and the minimum letter height is approximately 3-4 inches for simple/non-cursive fonts and 4-5 inches for cursive fonts. Our LED Neon is available in 5/8/9/10mm thickness, and the minimum letter height is approximately 3-4 inches for simple/non-cursive fonts and 4-5 inches for cursive fonts.

If your custom order is for a sign larger than 5ft 8in by 3ft 11in it will be made on two or more backboards that can be easily arranged together. Doing this keeps the signs safer during shipping and allows us to deliver the best possible price for you.

Of course! We have a multitude of customer photos and reviews that you can browse through on the following page.

https://orantneon.com/pages/happy-customers

Most of Custom Neon's range of signs, lights, lamps, and wall art plug into a power socket. We do offer battery pack options for small signs, lights and lamps. Please contact us to find out if your custom design is suitable for a battery pack.

Most Custom Neon products come with a 4.9ft transparent cord which plugs into a US certified AC adapter. The adapter has an additional 3-6ft of black cable that plugs into the socket. A free remote & dimmer will automatically be added to your order at checkout.

If you intend to use your new Custom Neon sign outside or anywhere where it might get wet please order a Custom Neon Outdoor Sign. Our outdoor signage range comes with an IP67 waterproof rating. An IP rating is a certification proving a product meets a certain standard of water and dustproofing/resistance. IP67 products are protected from contact with harmful dust and protected from immersion in water with a depth of up to 3.3 feet (1 meter) for up to 30 mins. They are not for underwater use.

Our standard LED neon signs are indoor signs that can be used at outdoor events, parties, etc... provided it is for short periods in fair weather, and they do not get wet. Please note that our standard signs are not watertight and should not be exposed to wet weather, extreme heat or cold or be placed in locations such where they might get wet.

These days, many people use LED neon signs as perfect decorative items that bring gorgeous lights and positive energy to their space. However, someone still wonders if LED neon signs are really safe. Let's answer this question with Orant Noen.

Firstly, in terms of material, it can be said that LED neon signs are almost not harmful to our health. Normally, the LED neon sign is composed of light-emitting diode strips and an acrylic frame with good impact resistance. LED strips may be covered by PVC – a high-strength thermoplastic material, or silicon. These materials are very familiar to us and not harmful to our health. Even if the acrylic frame gets broken, it will have a very low risk of injuring us.

Secondly, LED neon signs have high energy efficiency. That’s the reason why they consume less energy. During the lighting process, these signs seem to generate no heat. Therefore, the risk of fire and explosion of LED neon signs is negligible. Furthermore, materials such as PVC and acrylic plastic are insulators. This ensures you will not get an electrical shock when installing and using LED neon signs properly.

To answer the question "Are LED neon signs safe?" In general, LED neon signs are basically safe for us to use as wonderful decorative items. Currently, LED neon signs are designed in many eye-catching shapes and colors, bringing a unique atmosphere to any space. Visit the Orant Neon’s webstore to order your ideal LED neon sign now!

Nowadays, you can find many different types of neon signs on the market. The water resistance of them is not the same. For example, traditional glass neon signs have natural waterproof ability, while some LED neon signs do not.

Normally, if you want to use neon signs outdoors, you will need to choose waterproof products from reputable suppliers. Low-quality neon signs will be easily damaged when it gets wet. Orant Neon provides many LED neon signs for outdoor applications. Outdoor products featuring waterproof ability will definitely impress you.

We offer waterproof IP67-rated outdoor signs in your selection when ordering LED neon signs on our webstore. Products with the IP67 rating are shielded from dust contact and up to 30 minutes of submersion in water up to 3.3 feet (1 meter) deep.

If you are looking for an eye-catching LED neon sign, which can be placed outdoors to make your store or apartment stand out, it’s time to visit Orant Neon’s webstore to order gorgeous outdoor signs with colorful neon lights immediately!

The lighting duration of LED neon signs is 50.000 hours, lower than Glass Neon signs. However, the durability of these signs will impress you, because materials such as PVC and acrylic have good impact resistance. LED neon signs won't break easily even if you drop them. Therefore, you can rest assured to install and use these signs for a long time.

The lighting duration of Glass Neon signs can be up to 75.000 hours. That’s because the inert gases in the glass tube are always preserved over a long period of time. However, glass tubes are often fragile, so the durability of Glass Neon signs depends on how you install them. Just one drop can cause them to break.

Our LED Neon signs are powered by long-life transformers. We provide the correct plug type and voltage transformer based on your shipping region. The power cord has a total length of 3 metres (10 feet) from sign to socket, giving you flexibility to hang it wherever you choose.

1. LED or Glass Neon Sign Customized to Your Specifications

2. Power Supply and Adaptor

3. Wireless Remote & Dimmer (only available for LED Signs)

4. A 24-Month International Manufacturer Warranty

5. Drill holes for installation

Our signs come with an acrylic backboard. You can choose from a variety of options when it comes to this backboard (sometimes the design will determine what backboard is required). The backboard can be cut around the shape so it is contoured and nearly invisible or it can be cut in a desired shape. The backboard color can be clear, glossy black, white, gold, silver mirrored, a custom color, or UV printed with an image.

We design and make a wide variety of illuminated signage, including:

Business Logos
Retail & Storefront Signage
Open Signs
Waterproof Outdoor Signs
UV Printed Signage
RGB Color Changing Signs
Wall Art & Interior Decor
Wedding Signs
Party Signs
Personalized Name Signs

Glass Neon signs were prevalent in many big cities in the 1960s. However, people rarely use this type of sign these days. Instead, LED Neon Signs become an ideal choice for those looking for a colorful and brilliant decoration. Both Glass Neon and LED Neon signs emit eye-catching neon lights, attracting attention to any space. So, what is the difference between them?

1/ Materials

For Glass Neon signs, the principal materials used are glass and inert gases, including Neon, Argon, and Helium,... Neon gas is also the origin of the term “Neon Light”. Some types of neon signs may contain mercury vapor. Many people think that inert gases used in Glass Neon signs are harmful to human health and the environment, but these gases are not dangerous at all. However, mercury vapor can be harmful to our health if we inhale it.

Completely different from Glass Neon signs, we use more friendly materials to create LED neon signs, including plastics and light-emitting diodes (LEDs). For example, an LED neon sign from Orant Neon has a frame made from acrylic plastic, and eye-catching light strips covered with PVC – a high-strength thermoplastic material. The colorful neon lights are emitted from light-emitting diodes. Currently, these are all familiar materials and are not harmful to our health.

2/ Energy Efficiency

For Glass Neon signs, when an electric current is passed into the glass tube, the inert gas inside the tube will be ionized, creating plasma. The result of this process is a gorgeous neon light. Ionization of inert gases requires high voltage. Normally, the amount of voltage consumed for a large-sized Glass Neon sign can range from several thousand to tens of thousands of volts.

For LED Neon signs, electric current flows to the light-emitting diodes, making them emit colorful lights. This process requires relatively low voltage, similar to the energy efficiency of common light bulbs. Therefore, the power-saving ability of LED Neon signs is higher than Glass Neon signs.

3/ Ability to be shaped into complex designs

To create Glass Neon signs in impressive shapes, we need to skillfully shape the glass tubes. If the design is too complicated and has many small details, it will be difficult to shape the glass tubes exactly according to the design. That is also the reason that the production of Glass Neon signs requires skilled craftsmen.

With materials such as PVC or silicon, people can shape LED Neon Signs according to any complex design. LED Neon Signs can be 99.9% similar to the design. Of course, the production of LED Neon Signs also requires absolute meticulousness from skilled laborers. This process is still considered not simple. However, the advantage of an LED Neon Sign is that it can resemble the design down to every small detail.

4/ Lifespan and Durability

The lighting duration of Glass Neon signs can be up to 70,000 hours. That’s because the inert gases in the glass tube are always preserved over a long period of time. However, glass tubes are often fragile, so the durability of Glass Neon signs depends on how you install them. Just one drop can cause them to break.

The lighting duration of LED neon signs is 50,000 hours, lower than Glass Neon signs. However, the durability of these signs will impress you, because materials such as PVC and acrylic have good impact resistance. LED neon signs won't break easily even if you drop them. Therefore, you can rest assured to install and use these signs for a long time.

5/ Flexible lighting capabilities

Many people like Glass Neon signs because of their eye-catching lights. However, the lights of them are usually constant, we cannot change their color according to our preferences at different times. Each type of inert gas will only produce a certain color. When we inject an inert gas into a glass tube, the color of light from this tube can be changed.

LED Neon signs have good lighting capabilities. They can reproduce many of the colorful lights of Glass Neon signs. Furthermore, you can also adjust the brightness and color of LED Neon signs according to your preferences. Many products from Orant Neon already have the adjustment function. With the remote, you can change the color and light mode of the sign whenever you want.

6/ Price

The production process of traditional Glass Neon signs is very complex, requiring high precision from artisans. Inert gases such as Neon and Argon need to be injected into the glass tube carefully. Nowadays, thanks to the development of science and technology, the production of Glass Neon signs has become more simple. But their price is still relatively high.

The price of LED neon signs is usually lower than traditional Glass Neon signs. However, the production of LED neon signs also requires high meticulousness from laborers. These signs are handcrafted to ensure they are as perfect as the customer’s demands. At Orant Neon, LED neon signs always have reasonable prices, depending on the design, color, and size of each product. No matter how much your budget is, we have a sign for you.

It can be said that LED neon signs possess many advantages over traditional Glass Neon signs. That's why more and more people order LED neon signs from Orant Neon these days. An LED neon sign with gorgeous lights, energy-saving ability, and affordable price will definitely be the perfect decorative item for everyone.

Visit Orant Neon’s webstore to order your LED neon sign immediately! You can also try our Custom Neon Sign service to create your own LED neon sign!

There have been many questions about the environmental conditions for using neon signs outside. Can neon signs be in the cold? Can neon signs freeze? Can neon signs be in the heat? Let's find answers to these questions with Orant Neon!

First of all, you need to know that the operation of neon signs is rarely affected by environmental temperature, whether it is a traditional glass neon sign or a modern LED neon sign. However, the color of neon signs can change according to the temperature. When the temperature is high, the sign will emit hot light, when the temperature is low, the sign will emit cold light.

Orant Neon offers LED neon signs that can operate well in temperatures from -20°C to 70°C. We classify LED neon signs into two types: Outdoor and Indoor LED neon signs. Outdoor products with the IP67 rating are shielded from dust contact and up to 30 minutes of submersion in water up to 3.3 feet (1 meter) deep.

Our outdoor products are suitable for outdoor uses in Spring, Summer, and Fall, and indoor uses all year. You can place LED neon signs outdoors in the Winter, but snow can cover them, preventing them from emitting vibrant light.

If you are looking for an eye-catching LED neon sign, which can be placed outdoors to make your store or apartment stand out, it’s time to visit Orant Neon’s webstore to order gorgeous neon signs immediately!

Unfortunately we are unable to offer refunds as all our signs are made to order. Although this allows you the freedom to design each sign and artwork to your liking, it also limits us in our freedom to accept returns. If you change your mind or request a different sign, we will be unable to fulfil your request.

All products from Orant Neon have a warranty period of 24 months. We will be responsible for any electrical problems of our product. Don't hesitate to contact us for support whenever your LED neon sign does not work!

Of course! We Free Standard shipping worldwide for FREE. If your country isn’t a supported default option at checkout, please contact us and we will arrange a custom shipping option catered to you.

Free Standard Shipping is standard on all orders, no minimum purchase necessary!

Based out of our New York Office, we created OrantNeon to answer our own questions and fix our own problems as passionate consumers of neon style lighting. We choose to use LED Neon strip instead of traditional neon glass piping, offer hundreds of set designs as a source of inspiration, ship worldwide at affordable rates and allow completely custom designs - all as a result of our smart supply chain - working with ethical, modern and innovative production facilities worldwide (United State, China, Singapore,...)

Where your sign will be made depends on your location and the specifications and requirements of your sign.

We offer our LED neon artworks in a range of 12 colours:

Red, Green, Blue, Teal, Pink, Light Pink, Purple, Yellow, Orange, Ice Blue, White & Warm White

We also offer RGB Multicolour Changing LED signs upon request.

Our signs come in a range of sizes, starting from 60cm (2ft), all the way to over 300cm (10ft). If you need a custom size, don't hesitate to reach out.

The sizing indicated is based on the biggest dimension, either Length or Height. If you wish to know the exact dimensions, shoot us a message. 

Our minimum height requirement per letter is 5cm. There are restrictions to how small the neon can be cut, and how tightly it can be bent. Smaller sizes are possible, but we generally recommend to stick with a minimum size of 10cm/letter as that allows us to achieve the optimal results.

You can use our website’s built in Neon Sign creator tool to design and order your own text-based custom sign. You can head over to our Custom Sign Builder which you can always access under “Design Your Own” button in the main menu.

If you have a logo design you'd like us to create for you, please fill out our Custom Design Form, and our team will get back to you with a design and quote within the day.

If you still need assistance you can email our team at custom@orantneon.com or call us at +1 (318) 595-4241 and we will guide you through the process.

Yes and no. Some fonts and designs work better than others like script and sans-serif fonts. We only recommend using fixed-line width fonts, as they can be accurately represented with Neon. Calligraphic and other variable-width fonts can’t be represented accurately with Neon. If you have your heart set on a specific font, our team of designers will be happy to assist you in creating a unique design that fits our sizing and font capabilities!

Our custom made neon signs start at just $100. The cost can vary depending on the font, sizing, design complexity, and the total length of Neon used. To get an accurate price, head over to our “Design Your Own Neon Sign” page. If you’d like to speak to our team, email us at custom@orrantneon.com or call +1 (318) 595-4241 and we will be happy to give you a quote.

Our Glass Neon Signs come standard without an acrylic backing, and are installed directly onto the wall. 

LED Neon Signs require an acrylic backing to hold the shape of the sign together. We can offer a slim-line acrylic backing, however it will still be slightly visible, and will limit your installation options. 

If you have your heart set on not having any backing, we recommend the Glass Neon option. Please contact us at support@orantneon.com if you have any further questions.

We understand that there are situations where people need their neon sign for an event or occasion, and time isn’t on their side. However, we do not offer an expedited order option as we are already making our signs and shipping them out as fast as we can without sacrificing quality. 

Unlike our competition, our average lead time from order being placed is 2 weeks, compared to the industry standard of 6 weeks.

If you REALLY need your sign urgently, send us an email and we can try to bump you ahead of the queue by a couple of days. However we can not guarantee that we will be able to meet your deadline.

Orant Neon offers waterproof IP67-rated outdoor signs in your selection when ordering LED neon signs on our webstore. Products with the IP67 rating are shielded from dangerous dust contact and up to 30 minutes of submersion in water up to 3.3 feet (1 meter) deep.

If you are looking for an eye-catching LED neon sign, which can be placed outdoors to make your store or apartment stand out, it’s time to visit Orant Neon’s webstore to order gorgeous outdoor signs with colorful neon lights immediately!

Orant Neon offers returns and refunds for faulty products only. Orant Neon will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of Orant Neon.

Please contact us at support@orantneon.com to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue.
If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.
If a return has been agreed the faulty item must be returned for inspection by Orant Neon within 14 days of when you received the product.
If a replacement has been agreed Orant Neon will endeavour to produce and ship the replacement product to you as soon as possible.
If a full or partial refund has been agreed Orant Neon will let you know when you can expect to receive the refund.

Orant Neon products include a 24 month warranty which covers electrical components when used appropriately. Please be aware that Indoor Signs are not suitable for use outdoors or anywhere they might get wet. Inappropriate use will void the warranty. Resolution for faulty signs will be dependent on the source of the fault and will be determined between Custom Neon and the purchaser.

Warranty Coverage for Hard Wired & Installed Signs - Orant Neon bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard wired, Custom Neon takes no responsibility for any costs incurred due to uninstalling and/or re-installing your sign. If your sign has been hardwired in by an electrician it is at our sole discretion to decide if the occurring fault is covered under our 24 month warranty.

If you still have questions we're happy to help. Just give us a shout and tell us what you need. We look forward to hearing from you.

First of all, there are two types of neon signs: Glass neon signs and LED neon signs. Glass neon signs are made up of glass tubes and gas. They glow thanks to the ionization of gas inside the glass tube. The LED neon sign is made up of an acrylic frame and LED neon strips. Neon LED strips consist of many light-emitting diodes.

For glass neon signs, you can fix them if they have wiring problems. But if the glass tube of your sign is broken and the gas inside is leaking, you need to replace it with another gas tube or buy a new sign. Meanwhile, LED neon signs are completely repairable, the process of repairing is simpler than glass neon signs. If the LED neon strips cannot glow, you can replace the damaged strip with another one of similar color and luminosity.

The answer to the question “Can Neon Signs Be Repaired?” is Yes! But this depends on the type of sign and its problem. Currently, all LED neon signs from Orant Neon have a 12-month warranty. If you order an LED neon sign from us and the product does not function properly, please contact us for support.

Orant Neon offers you LED neon signs with high aesthetic value and quality. Visit our webstore to order gorgeous signs with colorful neon lights immediately!