FAQs

The approximate time to manufacture each sign is between 5-7 business days from when the order is confirmed. Please allow an additional 2-3 business days for Glass Neon signs.

We standard ship worldwide which takes an additional 3-5 business days from manufacturing completion. The total order time from when you place your order to receive your sign is 12-15 business days, for express shipping, the total time is 10-12 business days.

If you wish to check the status of your order, please follow the link below and enter your order reference number or tracking info. We will also keep you updated by email as to the status of your order at every stage of the process.

TRACK YOUR PACKAGE

If it has been more than 10 business days since your sign was shipped and you still haven’t received it, please contact our support team at support@orantneon.com or call us toll free at +1 (678) 679-7836 and we will be happy to assist you in tracking down your order and making sure it arrives to you safe and sound.

Our LED Neon is available in 8/9/10mm thickness, and the minimum letter height is approximately 3-4 inches for simple/non-cursive fonts and 4-5 inches for cursive fonts.Our LED Neon is available in 5/8/9/10mm thickness, and the minimum letter height is approximately 3-4 inches for simple/non-cursive fonts and 4-5 inches for cursive fonts.

If your custom order is for a sign larger than 5ft 8in by 3ft 11in it will be made on two or more backboards that can be easily arranged together. Doing this keeps the signs safer during shipping and allows us to deliver the best possible price for you.

Of course! We have a multitude of customer photos and reviews that you can browse through on the following page.

https://orantneon.com/pages/happy-customers

Our Neon signs are made from your choice of LED or Handblown Glass Neon. So whether you're looking for something small for your home, or a massive outdoor sign for your business we have you covered.

Each neon sign is handmade in our international studio by one of our skilled neon artisans. We take pride in the quality of our work and do the utmost to guarantee that each artwork is made to the highest standard. Due to the difficulty of working with Glass and increased cost of materials, most companies only offer LED. Not us though! 

We understand that different customers have different requirements, so whether you're in the market for an LED or Glass Neon sign, our team can make it happen.

***Please Note: If you do not see the option of selecting LED or Glass Neon for a specific product, that means it is only currently available in LED Neon material. If you'd like one of those products manufactured in Glass Neon, please contact us for a quote via phone: +1 (678) 679-7836, or via email: contact@orantneon.com

Most of Custom Neon's range of signs, lights, lamps, and wall art plug into a power socket. We do offer battery pack options for small signs, lights and lamps. Please contact us to find out if your custom design is suitable for a battery pack.

Most Custom Neon products come with a 4.9ft transparent cord which plugs into a US certified AC adapter. The adapter has an additional 3-6ft of black cable that plugs into the socket. A free remote & dimmer will automatically be added to your order at checkout.

If you intend to use your new Custom Neon sign outside or anywhere where it might get wet please order a Custom Neon Outdoor Sign. Our outdoor signage range comes with an IP67 waterproof rating. An IP rating is a certification proving a product meets a certain standard of water and dustproofing/resistance. IP67 products are protected from contact with harmful dust and protected from immersion in water with a depth of up to 3.3 feet (1 meter) for up to 30 mins. They are not for underwater use.

Our standard LED neon signs are indoor signs that can be used at outdoor events, parties, etc... provided it is for short periods in fair weather, and they do not get wet. Please note that our standard signs are not watertight and should not be exposed to wet weather, extreme heat or cold or be placed in locations such where they might get wet.

Both our LED and Glass Neon signs are safe and reliable, however one may suit your needs better than the other. (Scroll down for a detailed comparison)Our LED Signs are manufactured from industrial grade silicone and long-life LEDs, ensuring increased durability and lifespan. They are however only meant for indoor applications as LED Neon is not waterproof (no matter what some other companies may claim).Our Handblown Glass Neon Signs are naturally waterproof and made from the highest quality Neon Glass Tubing. Contrary to popular belief, the gases inside the tubes are not dangerous or harmful in any way. They do not produce heat as they run at a low wattage and there is no risk of fire. They are however made of glass, so should not be installed in high traffic areas or places accessible to small children.

Our LED signs are rated for 50,000 hours of continuous use. In the unlikely event there is a failure, it typically occurs with the transformer/circuit board, for which a low cost replacement can be supplied if outside the warranty period. Once the LED's have reached their lifespan, there is no way to replace them, unlike Glass Neon.

Glass Neon signs are rated for 75,000 hours of continuous use. However once they reach the end of their lifespan, they can be re-gassed (filled with fresh Neon gas). This means that your Glass Neon sign can last decades if maintained properly. This is one of the reasons Glass Neon Signs command a premium over standard LED Signs.

Our LED & Glass Neon signs are powered by long-life transformers. We provide the correct plug type and voltage transformer based on your shipping region. The power cord has a total length of 3 metres (10 feet) from sign to socket, giving you flexibility to hang it wherever you choose.

1. LED or Glass Neon Sign Customized to Your Specifications

2. Power Supply and Adaptor

3. Wireless Remote & Dimmer (only available for LED Signs)

4. A 24-Month International Manufacturer Warranty

5. Drill holes for installation

Our signs come with an acrylic backboard. You can choose from a variety of options when it comes to this backboard (sometimes the design will determine what backboard is required). The backboard can be cut around the shape so it is contoured and nearly invisible or it can be cut in a desired shape. The backboard color can be clear, glossy black, white, gold, silver mirrored, a custom color, or UV printed with an image.

We design and make a wide variety of illuminated signage, including:

Business Logos
Retail & Storefront Signage
Open Signs
Waterproof Outdoor Signs
UV Printed Signage
RGB Color Changing Signs
Wall Art & Interior Decor
Wedding Signs
Party Signs
Personalized Name Signs

We offer both LED & Glass Neon Signs, which have their distinct advantages and disadvantages. If you'd like to know which material is right for you, read this quick guide.

1. Cost: As you may have noticed, LED Neon Signs are a budget friendly alternative to traditional handblown Glass Neon. They create that Neon aesthetic without hurting your wallet. They are a popular choice amongst consumers and small businesses.
Winner: LED Neon

2. Applications: LED Neon is only meant for indoor us (despite what some other dishonest companies may have you believe). That means if you wish to have your sign installed outdoors where it may be exposed to rain, Glass Neon is the ideal solution. It is naturally waterproof, and will not experience any issues if soaked. 
Winner: Glass Neon

3. Installation: Glass Neon Signs are not a simple plug-and-play installation like LED Signs are. They will most likely require an electrician to connect the wiring and install the sign. LED Neon Signs on the other hand can be installed in under 5 minutes using a couple screws or double sided tape.
Winner: LED Neon

4. Brightness: Although our LED Signs are the brightest in the industry due to the industrial LED's we use when creating them, some colours (primarily Red & Blue) are not as bright as their Glass counterparts. If you plan on having your sign in direct sunlight or in a brightly lit environment, Glass Neon may be the better option.
Winner: Glass Neon

5. Durability: This is where LED Neon wins out. As they are made from Silicone rather than Glass, they can be easily transported, bumped into, or carried around without much risk. Although Glass Neon has a longer lifespan, they are more fragile, and therefore may not be the ideal material if you have small children/pets, or plan on taking the sign with you to conventions or events.
Winner: LED Neon

6. Lifespan: Glass Neon has a lifespan of 75,000 hours of continuous use. Once this lifespan is reached, it can be refilled with Neon Gas, and serve another 75,000 hours. If maintained properly, a Glass Neon Sign can last decades. LED Neon on the other hand has a lifespan of 50,000 hours, after which point the sign will start having LED's fail. Unfortunately there is nothing that can be done about restoring it to it's original glory.
Winner: Glass Neon

Unlike Glass Neon signs, our LED signs do not require professional maintenance or installation. They are designed to be simple to install and come with a plug-and-play wiring solution. If ordering an extra-large neon sign (180cm and over), it might be advisable to consult a specialist before installing onto drywall.

Glass Neon Signs come disassembled so as to avoid any risk of being damaged during shipping. They will most likely require an electrician, or someone with some experience to assist with the installation and connecting the wires.

Unfortunately we are unable to offer refunds as all our signs are made to order. Although this allows you the freedom to design each sign and artwork to your liking, it also limits us in our freedom to accept returns. If you change your mind or request a different sign, we will be unable to fulfil your request.

In the unlikely event that your sign arrives damaged or defective, we will have a replacement made and sent to you at no extra cost. Please refer to our policies page for details and how to lodge a claim.

Of course! We Free Standard shipping worldwide for FREE. If your country isn’t a supported default option at checkout, please contact us and we will arrange a custom shipping option catered to you.

Free Standard Shipping is standard on all orders, no minimum purchase necessary!

Based out of our Texas Office, we created OrantNeon to answer our own questions and fix our own problems as passionate consumers of neon style lighting. We choose to use LED Neon strip instead of traditional neon glass piping, offer hundreds of set designs as a source of inspiration, ship worldwide at affordable rates and allow completely custom designs - all as a result of our smart supply chain - working with ethical, modern and innovative production facilities worldwide (United State, China, Singapore,...)

Where your sign will be made depends on your location and the specifications and requirements of your sign.

We offer our LED & Glass Neon artworks in a range of 12 colours:

Red, Green, Blue, Teal, Pink, Light Pink, Purple, Yellow, Orange, Ice Blue, White & Warm White

We also offer RGB Multicolour Changing LED signs upon request.

Our signs come in a range of sizes, starting from 60cm (2ft), all the way to over 300cm (10ft). If you need a custom size, don't hesitate to reach out.

The sizing indicated is based on the biggest dimension, either Length or Height. If you wish to know the exact dimensions, shoot us a message. 

Our minimum height requirement per letter is 5cm. There are restrictions to how small the neon can be cut, and how tightly it can be bent. Smaller sizes are possible, but we generally recommend to stick with a minimum size of 10cm/letter as that allows us to achieve the optimal results.

You can use our website’s built in Neon Sign creator tool to design and order your own text-based custom sign. You can head over to our Custom Sign Builder which you can always access under “Design Your Own” button in the main menu.

If you have a logo design you'd like us to create for you, please fill out our Custom Design Form, and our team will get back to you with a design and quote within the day.

If you still need assistance you can email our team at custom@orantneon.com or call us at +1 (678) 679-7836 and we will guide you through the process.

Yes and no. Some fonts and designs work better than others like script and sans-serif fonts. We only recommend using fixed-line width fonts, as they can be accurately represented with Neon. Calligraphic and other variable-width fonts can’t be represented accurately with Neon. If you have your heart set on a specific font, our team of designers will be happy to assist you in creating a unique design that fits our sizing and font capabilities!

Our custom made neon signs start at just $100. The cost can vary depending on the font, sizing, design complexity, and the total length of Neon used. To get an accurate price, head over to our “Design Your Own Neon Sign” page. If you’d like to speak to our team, email us at custom@orrantneon.com or call +1 (678) 679-7836 and we will be happy to give you a quote.

Our Glass Neon Signs come standard without an acrylic backing, and are installed directly onto the wall. 

LED Neon Signs require an acrylic backing to hold the shape of the sign together. We can offer a slim-line acrylic backing, however it will still be slightly visible, and will limit your installation options. 

If you have your heart set on not having any backing, we recommend the Glass Neon option. Please contact us at support@orantneon.com if you have any further questions.

We understand that there are situations where people need their neon sign for an event or occasion, and time isn’t on their side. However, we do not offer an expedited order option as we are already making our signs and shipping them out as fast as we can without sacrificing quality. 

Unlike our competition, our average lead time from order being placed is 2 weeks, compared to the industry standard of 6 weeks.

If you REALLY need your sign urgently, send us an email and we can try to bump you ahead of the queue by a couple of days. However we can not guarantee that we will be able to meet your deadline.

We would love to be able to offer these options at no extra charge, however RGB Colour Changing LED Neon is much more expensive than the single colour variant, and is therefore more expensive.Glass Neon signs take our team about 3x longer to make than a standard LED Neon Sign, and the cost of the materials (glass, Neon Gas, and transformer) are much higher than their LED counterparts. They also require extra packaging to ship securely.

If you're looking to install your sign outdoors, we recomend using Glass Neon rather than LED. Glass Neon is waterproof and is suitable for all applications. LED Neon is not.We’ve seen many companies advertising their LED signs as waterproof, when that is simply not true. LED Neon Signs are meant for indoor use only. What these companies do is use a cheap sealing spray (a clear Glue of sorts) which does not adequatly protect it from the elements, and after a couple months tends to wear off. Despite what you might think, that doesn’t qualify as an outdoor neon sign. That is why, we, at Orant Neon, offer Glass Neon Signs for our business clients.

Orant Neon offers returns and refunds for faulty products only. Orant Neon will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of Orant Neon.

Please contact us at support@orantneon.com to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue.
If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.
If a return has been agreed the faulty item must be returned for inspection by Orant Neon within 14 days of when you received the product.
If a replacement has been agreed Orant Neon will endeavour to produce and ship the replacement product to you as soon as possible.
If a full or partial refund has been agreed Orant Neon will let you know when you can expect to receive the refund.

Orant Neon products include a 24 month warranty which covers electrical components when used appropriately. Please be aware that Indoor Signs are not suitable for use outdoors or anywhere they might get wet. Inappropriate use will void the warranty. Resolution for faulty signs will be dependent on the source of the fault and will be determined between Custom Neon and the purchaser.

Warranty Coverage for Hard Wired & Installed Signs - Orant Neon bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard wired, Custom Neon takes no responsibility for any costs incurred due to uninstalling and/or re-installing your sign. If your sign has been hardwired in by an electrician it is at our sole discretion to decide if the occurring fault is covered under our 24 month warranty.

If you still have questions we're happy to help. Just give us a shout and tell us what you need. We look forward to hearing from you.